Who we are
Who we are
Our website address is https://mypsychmatters.com. Psych Matters provides psychiatry, therapy, plus related mental health services in New York, Houston, plus Dallas.
Personal information we collect
When you fill out a contact form, request an appointment, or submit a referral through this site, we collect the information you provide. This typically includes your name, phone number, email address, plus a brief description of your reason for reaching out. We collect your IP address plus browser information automatically for security purposes.
Protected health information
This website does not store your medical records or clinical notes. Health information you share during treatment falls under our HIPAA Notice of Privacy Practices, provided separately at your first appointment plus available upon request. This website’s privacy policy covers information collected through the site itself, not information shared during clinical care.
Media
Images uploaded to this site should not contain embedded location data. Visitors can extract location data from any image file that includes it.
Cookies
If you visit this site, we may set a temporary cookie to support basic site function. This cookie does not contain personal information. If our site includes a patient portal login, session cookies save your login state for the duration of your visit.
Embedded content
Some pages on this site include embedded content, such as a map showing our office location or a video. Embedded content behaves as if you visited that outside website directly. That outside website may collect data through its own cookies, separate from anything on this site.
Who we share your data with
If you request a password reset through a patient portal, your IP address gets included in the reset email. We do not sell or share your contact information with marketing companies. Information submitted through referral forms gets shared only with the referring provider or organization you specify.
How long we retain your data
Contact form submissions plus appointment requests are retained as needed to respond to your inquiry plus for our internal records. Medical records created during treatment follow state and federal retention requirements, typically longer than standard website data, plus fall under our clinical record retention policy rather than this website policy.
Your rights over your data
You can request a copy of the personal information we hold from your website interactions. You can request that we delete that information, subject to any information we are required to keep for legal, administrative, or security purposes. Requests involving your clinical record should go through our HIPAA privacy officer rather than this website, since clinical records carry separate legal retention requirements.
Where your data is sent
Form submissions may pass through automated spam detection or scheduling software during normal site operation.
Contact us
Questions about this policy can be directed to Careteam@mypsychmatters.com, 832-225-3345], attention Privacy Officer.